Shipping policy

Shipping Policy
Lockr Life Pty Ltd is the operator of https://www.flyte.aero/. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
   Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item, selecting an alternative option or if you would prefer for us to process a refund.
   
2. Delivery Terms
   Our delivery timeframes are subject to the shipping method you choose at checkout. From time to time our third party shipping provider may experience delays that are beyond our control. International shipments may also experience further delays due to customs inspections and other related processes that may vary by destination. In these instances we do not accept responsibility for any delays beyond the stated timeframes.
3. Dispatch Time
   Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. During Sales periods there may be a delay in processing your order. We Thank You for your patience during this time.
4. Change Of Delivery Address
   We will try to accomodate changes of delivery subject to your order not being processed at the time of request. If the item has been processed and you wish to proceed with the change of address, your order may be subject to additional shipping charges.
5. Special requests
   If you have a special request please contact us before placing your order. You can email us at realaviators@flyte.aero
6. Items Out Of Stock
   If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item upon your approval.
7. Tracking Notifications
   Upon dispatch, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by our shipping provider. This tracking service is provided by a third party and we do not warrant the provision or accuracy of this service at any time.
   If you haven't received your confirmation or tracking details please check your Junk Mail and / or your spelling of your email / contact number on your account. 
   6. Parcels Damaged In Transit
   If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us at realaviators@flyte.aero and we will advise you of the the next steps.
8. Duties & Taxes
   Your order may be subject to taxes and/or duties. In the event that these charges fall due, we will not be liable. You are responsible for all costs associated with taxes and duties in your locale. GST has been applied for sales made in Australia.
9. Customer service
   For all customer service inquiries, please email us at realaviators@flyte.aero